Why Trust Matters – A Real Wall Tie, Damp and Timber Case Study
Why Trust Matters
When a homeowner contacts a building preservation company, they often want more than a quotation.
They want to know what actually needs doing, why it needs doing and whether they can trust the company they’re dealing with.
A recent Trustguard project shows how that trust can develop from a single enquiry.
It Started With Wall Ties
The customer initially contacted Trustguard regarding wall tie replacement.
Following a thorough assessment of the property, the issues were discussed clearly with the customer, including the work required and the options available.
That first experience with Trustguard left a strong impression.
One Enquiry Became A Much Bigger Project
Having been impressed with Trustguard’s approach to the wall tie work, the customer subsequently asked us to look at other problems within the property, including damp and damp-affected timber flooring.
A further assessment was carried out and a quotation provided for the recommended works.
Trustguard’s quotation came in £3000.00 lower than previous companies quotations.
The customer decided to place the work with Trustguard, and the project went ahead.
Seven Working Days Later….
The damp, timber and wall tie works were completed within 7 working days, all works guaranteed and receipts supplied.
As with all Trustguard projects, the aim was not simply to complete the work, but to do it with as little disruption to the homeowner as possible.
The team arrived on time, worked respectfully within the property and cleaned up at the end of the day.
And throughout the project, the customer was able to ask questions and discuss anything they were unsure about.
The Customer’s Words Say It Best
Following completion of the work, the customer kindly left Trustguard a five-star review
Why Reviews Like This Matter
At Trustguard, we know that having work carried out on your home can be a big decision.
Whether it’s wall tie replacement, damp proofing or timber repairs, homeowners want to know they’re dealing with people who will give them straightforward advice and carry out the work properly.
This project began with one relatively simple enquiry about wall ties.
It ended with the customer trusting Trustguard to undertake several different areas of work within their home.
For us, thats’ one of the biggest compliments a customer can give.
Thank you to our customer for choosing Trustguard and for taking the time to leave such a fantastic review on google, Yell and Which Trusted Traders.
If you’re concerned about wall ties, damp or timber problems at your property, Trustguard can provide professional surveys, straightforward advice and practical solutions across the North East.
Get in touch here or call our friendly team on 0191 4159471
